Our services

LIABILITIES:

VC Sign employees are the only individuals allowed to install or remove our posts. For liability and safety purposes, we ask that you inform your clients of the policy before placing an order. Your client can cost you time and money when they remove or relocate our post.

COMMUNICATION:

VC Sign employees are equipped with cell phones and the ability to stay in constant contact with your office staff. Drivers have the authority to contact agents at any time at your request. We believe that communication is the key to your successful advertising needs. Please give us a number that will reach you outside of your office, in addition to any office extensions that may route us to you faster. This can avoid delays in completing your order and guesswork for the installer. Our goal is to do the job correctly, on time, the first time.

PLACING ORDERS:

Order forms can be printed out and faxed to VC Sign if agents do not always have PC access.

EXPLANATION OF FEES:

Info Box for more information ->

London Area: Info.->
Out-of Area Charges:Info.-> + $1.50 per every minute to drive outside the service area.

Trip Charge: $15.00 to $20.00
We encourage all our customers to order everything they will need on the first order, however we understand that you may not know everything until events dictate otherwise. We will drop-off, pick-up, add something, remove something, or change something to the original order as you request, for an addition fee to send the driver there. This fee is in addition to any items that we are adding after the initial order was completed. A trip charge may also be added to your bill for orders that we attempted to complete but could not complete due to a wrong address or for a "Down" order that turned out to have no post to recover. Please advise the seller/buyer to leave the post where it was installed, to avoid that trip charge.

Replace/Reset/Relocate: $20.00
From time to time your listing may require that a post be reset or relocated, for various reasons. VC Sign will be happy to accommodate this request with a $15.00 fee. If the post is stolen or missing or broken, you will be charged a "Lost Post" fee of $50.00 in addition to the $20.00 trip charge. Please advise the seller/buyer to leave the post where it was installed.

Billing/Interest:
VC Sign bills it’s customers on a monthly basis with a net 10 agreement *. Invoices are run and mailed between the 1st and 5th of each month. Payments received prior to the last day of the month are cleared for the next invoice. Interest is calculated on any orders that are not paid from the invoice. Invoices outstanding for more than 30 days are subject to suspension of any new orders, until the account is brought current. Past due accounts will be flagged and monitored for payment.

At the moment we are accepting online payments through PayPal.

* Pay for all services requested by the Advertiser and their associates, according to the rates defined in the provided price sheet, within 10 days of receipt of invoice.

Please review your invoice when you receive it and call our office with any billing questions. We will make every effort to answer your questions and or correct an invoice as quickly as possible. The sooner you call, the easier the answer.